Return Policy

How do I return an item?

  • We have a 90-day return policy.

  • Follow the steps in the link to get your return label: https://return.shipmondo.com/vimoda

  • Make sure that the item is in the same condition as upon delivery so that returns, exchanges and open purchases can be made!

  • We charge 99 SEK for a return.

  • We do not process returns with Budbee.

If you would like help with a complaint, please take a look here: https://vimoda.se/pages/returpolicy

How do I go about making a complaint about a broken product? If you have a question about a complaint - first fill out the form below.

Or email the following info to hello@vimoda.se

  • Subject: Your order number

  • Image: Photograph visible damage. If the damage is not visible, submit a video or describe the damage in text form.

  • For more technically advanced products, serial numbers are also required.

  • We will process your complaint in collaboration with the manufacturer and supplier and will get back to you with a solution as soon as possible.

OPEN PURCHASE/REPLACEMENT RIGHT/COMPLAINT We follow the Distance Contracts Act according to the recommendations of the Swedish Consumer Agency. According to the Distance Contracts Act, you have the right to return ordered faultless goods without giving any reason. Notification of this must be given as soon as possible, but no later than fourteen (14) days from the date the goods were received (does not apply to specially ordered goods). If you are unsure, please contact us at hello@vimoda.se .

If it can be proven that there is a manufacturing defect in the product, we will try to replace the product with a new one of the same type as possible. If a product is no longer available, we will always try to replace it with a newer version of the product. NOTE! The warranty does not apply to wear and tear. You will receive a return label from us and we will charge you SEK 99 for this.

Please note that as a consumer you have a duty to inspect the goods you receive. You should therefore inspect the product before removing any seals such as plastic and patches.

Complaint